Refund Policy

We at Salonly (sister concern of ThemeDev) offer a hassle-free refund if our products doesn’t meet our mentioned features into our website [we've promised feature is missing with your purchased products]. If you provide valid any reasons, we’ll process your refund—no questions asked!

Important Note: We have 30 days refund policy, and you will get your full money back if you are eligible.

If you’re having trouble using your purchased products, feel free to reach out to our support team through this support form. We’re always here to help you resolve any issues!

Refund Processing Time:

If you're eligible for a refund, we’ll gladly return 100% of your payment. Please note that processing may take 3–5 business days, or a bit longer during weekends and holidays.

When Can You Get A Refund?

Customer satisfaction is our top priority. While we do accept refund requests, they must be based on valid and clear reasons.
Refunds are only granted under the following conditions:

• The purchased products lack features that were clearly mentioned in the product description.
• Our support team is unable to resolve product-related issues within a reasonable timeframe.
• We fail to provide the support as promised.
• There are security vulnerabilities found in the purchased product(s).

When You Are Not Eligible For A Refund?

We are very sorry to state that you will not be eligible for a refund for the following reasons:

• Requesting a refund more than 30 days after the purchase date.
• Failure to provide a valid or clear reason, and website access to fix issues.
• Not allowing our support team sufficient time to resolve your issue.
• Issues caused by third-party plugins or conflicts outside our control.
• Missing features that were never claimed or advertised.
• A simple change of mind or decision to stop using the product.
• Choosing to switch to an alternative plugin.
• Claiming the purchase was made by mistake.
• Tax charges are subject to your local laws and are not controlled by our pricing policy.
• Refunds are not available for auto-renewal payments, product upgrades, renewals, or customizations of any product.

If you need any custom policy, please reach out to us at live chat.

If you believe you're eligible for a refund and no longer wish to use the plugin(s), please submit your request through Support Ticket, and we'll get back to you in three business days.

This refund policy page is last updated on 16th April 2025.